Your privacy, explained.

1. Who we are

Succeed in Science is an independent online science tuition service run by Harriet Robson. When this policy says “we” or “us”, it means Succeed in Science. We are the “controller” of your personal information, which means we decide how it's used and we're responsible for looking after it.

If you have any questions about this policy or your information, get in touch:

• Email: info@succeedinscience.co.uk
• Phone: 07975 678 743

2. What we collect

When you get in touch

If you email, call or message us (for example on Instagram), or use the contact form, we keep your name, your contact details and whatever you tell us, so we can reply. Messages from the contact form are sent to us by email through our web host and aren't stored on the website. To stop spam, the form briefly keeps a scrambled (hashed) copy of your IP address, which can't be turned back into the original.

When you book a free consultation

Our booking calendar is run by Calendly. When you book, Calendly collects your name, email address, the time you choose and any answers you give to the booking questions, and passes them to us.

When you have lessons

• The student's name, year group, subjects, exam boards and the qualifications they're working towards.
• Contact details for the student and, where relevant, their parent or guardian.
• Learning records we create to teach well, such as the Personalised Learning Checklist, lesson agendas and notes on progress.
• Records of lessons booked and payments made.

If you choose to tell us about a special educational need, disability or health condition so we can adapt lessons, we'll only use it for that, and only with your agreement.

When you visit this website

• With your consent only: Google Analytics records how the site is used, such as which pages are visited, roughly where visitors are (country or city), the type of device and how they found us. It doesn't tell us who you are.
• Always: like every website, our web host keeps short-term server logs (such as your IP address and browser type) to keep the site running and secure.

3. How we use it, and our legal reasons

UK data protection law says we need a valid reason (a “lawful basis”) for each thing we do with your information. Here's ours:

We never sell your information, and we don't use it for advertising or make automated decisions about you.

4. Children and young people

Most of our students are teenagers studying for GCSEs and A-levels, and some home-educated students are younger. Where a student is under 18, we'll usually arrange lessons with their parent or guardian, and we only collect what we need to teach them.

Students can ask us about their own information too. If you're a student and anything here is unclear, ask us or a parent, and we'll happily explain.

5. Who we share it with

We only share your information with trusted services that help us run lessons and this website, and only what they need:

• Calendly, for booking consultations.
• Google (Google Meet and Google Analytics) and Microsoft (Microsoft Teams), for online lessons and website statistics.
• Our web host and email provider, to run the website, send contact-form messages and handle our email.
• Our accountant and HMRC, where needed for tax and accounts.

We'll also share information if the law requires it, or if we're worried about a young person's safety.

Information sent outside the UK

Some of these services (such as Google, Microsoft and Calendly) may store information in the USA or elsewhere. When they do, it's protected by safeguards approved under UK law, such as the UK–US Data Bridge or standard contract clauses.

6. How long we keep it

After that, we securely delete it.

7. Cookies

Cookies are small files a website saves on your device. We keep them to a minimum:

If you'd rather not load the Calendly calendar, you can book by phone or email instead. Our pages also load fonts from Google Fonts, which means your browser shares your IP address with Google to download them. Google Fonts doesn't set cookies.

Change my cookie settings

8. Your rights

Under UK data protection law, you have the right to:

• See the information we hold about you (a “subject access request”).
• Correct anything that's wrong or out of date.
• Delete your information, where we no longer need it.
• Limit or object to how we use it.
• Get a copy to take somewhere else.
• Withdraw your consent at any time, for example to analytics cookies.

To use any of these rights, email info@succeedinscience.co.uk. It's free, and we'll reply within one month.

9. Complaints

If you're unhappy with how we've handled your information, please tell us first and we'll do our best to put it right. You can also complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

10. Changes to this policy

We'll update this page if anything changes, and change the date at the top. This version was last updated on 10 November 2026.